Terms of service

01The service

Vid Kraken provides an API that fetches the audio and video sources you submit, processes them into the formats you request, and delivers the output directly to storage you control, such as an S3-compatible bucket or Google Cloud Storage. We may modify or improve the service over time; we will not materially reduce the functionality of a paid plan in the middle of a billing period, and where a change materially reduces the API surface you rely on, we will give reasonable advance notice.

02Accounts and API keys

You must provide accurate account information and keep it up to date. You are responsible for safeguarding your API keys and for all activity that occurs under them. Keys must not be shared outside your organization or embedded in client-side code where they can be extracted. Notify us promptly at [email protected] if you believe a key has been compromised, and we will rotate it.

03Acceptable use

You may only submit sources that you have the legal right to access and process. You are solely responsible for ensuring that your use of the service — including downloading, converting, storing, or redistributing any content — complies with applicable law, the terms of any third-party services the content originates from, and the rights of content owners.

You must not use the service to infringe copyright, to circumvent technical protection measures, to process unlawful content, or to build a service whose primary purpose is mass infringement. We may suspend or terminate accounts that violate this section, and we may refuse to process content that is the subject of a valid takedown notice.

04Fees and billing

Paid plans are billed in advance at the rates displayed at the time of purchase and renew automatically each billing period. Job quotas reset at the start of each period and unused quota does not roll over. Failed jobs are not counted against your quota.

Payments are handled by our third-party payment processor, which manages payment processing, invoicing, and applicable taxes; your card details never touch our servers. You can cancel at any time before renewal to prevent further charges; see our Refund policy for how cancellations and refunds are handled.

05Your data and our technology

You retain all rights you hold in the content you submit and in the output files we produce for you; we claim no ownership over your inputs or outputs. Output files are written directly to the storage destination you specify. We do not host your media: we hold only transient working copies for the duration of processing, and they are deleted automatically once delivery is confirmed or a job fails.

We and our licensors retain all rights in the Vid Kraken software, documentation, and branding. We grant you a limited, non-exclusive, non-transferable right to use the service for the duration of your subscription.

06Third-party services

The service relies on third-party providers, including hosting and payment processing, and interoperates with the storage services you connect, such as your S3-compatible bucket or Google Cloud Storage. We select our providers with reasonable care, but third-party services are governed by their own terms and we are not responsible for their performance, including the availability of the storage destinations you configure.

07Availability and disclaimers

We aim for high availability, but unless your plan includes a written service level agreement, the service is provided on an 'as is' and 'as available' basis. We do not guarantee uninterrupted operation or that every source can be fetched or transcoded without error; factors outside our control, including source hosts blocking or rate-limiting access, may affect processing. You should maintain your own continuity measures for workloads that depend on the service.

08Liability

Nothing in these terms limits liability for fraud, or for death or personal injury caused by negligence, or any other liability that cannot be limited by law. Subject to that, we will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, and our aggregate liability for claims arising out of the service is limited to the fees you paid us in the twelve months preceding the claim.

09Suspension and termination

You may cancel and stop using the service at any time. We may suspend or terminate access where your use creates a security risk, is unlawful, breaches these terms, or where fees are unpaid; where practical, we will give reasonable notice. On termination, your API keys are revoked and any transient working files and stored storage credentials are deleted. Files already delivered to your own storage are unaffected.

10General

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over disputes arising from them, without affecting any mandatory consumer protections that apply in your country of residence.

We may update these terms from time to time. When we make material changes we will give reasonable advance notice by email or through the service; continued use after the changes take effect constitutes acceptance. The service is operated by Omnivision Solutions Ltd; questions about these terms can be sent to [email protected].